We want you to receive the product you ordered in the condition and specifications represented on TheBlouseStore.com.

Returns or exchanges may be accepted in the following circumstances:

A. Wrong Product Delivered

If you receive a product different from the product you ordered, please contact us immediately with photographs/video and your order details.

B. Wrong Size Delivered

If the size supplied is different from the size selected and confirmed in your order, please contact us with supporting photographs and order details.

C. Wrong Colour Delivered

If the colour supplied is different from the colour selected and confirmed in your order, please contact us with supporting photographs and order details.

This does not include a perceived difference in colour shade caused by screen resolution, device settings, lighting or photography.

D. Product Damaged on Delivery

If the product is delivered in a materially damaged condition, please contact us immediately with photographs/video showing the condition of the package and product.

 

HOW TO REPORT A RETURN OR EXCHANGE

For any eligible return or exchange request:

1. Contact us through our designated WhatsApp number or email address.
2. Provide your order number.
3. Clearly describe the issue.
4. Provide clear photographs and/or video supporting the claim.
5. Do not alter, wash, wear or repair the product.
6. Wait for our return/exchange instructions before sending the product back.

Customers should preferably notify us within 24–48 hours of delivery for wrong-item, wrong-size, wrong-colour or damage claims.

The return/exchange request must in any event be raised within 7 calendar days from the date of successful delivery, unless otherwise required by applicable law.

Requests received after this period may not be accepted.

 CONDITION OF RETURNED PRODUCTS

For an approved return or exchange, the product must be returned in substantially the same condition in which it was delivered.

The product should be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, makeup, perfume, odour or other signs of use
• Returned with original tags, packaging and accessories, where applicable

If a product is returned in a damaged, used, altered, washed or otherwise materially different condition due to the customer's handling, TheBlouseStore may reject the return or exchange, subject to applicable law.

No refund or exchange will be processed for a product that has been damaged after delivery due to customer use, alteration, mishandling or improper care.

RETURN WINDOW

Eligible return or exchange requests must be communicated within 7 calendar days from successful delivery.

No return or exchange request will ordinarily be accepted where:

• The customer contacts us after the applicable 7-day period;
• The product has been worn, washed, altered or damaged after delivery;
• The issue is solely a difference in colour shade caused by screen/display settings;
• The customer has changed their mind or no longer wants the product;
• The product has been customized outside the standard options and the product supplied corresponds to the confirmed order;

except where a different remedy is required under applicable law.

CUSTOMIZED / MADE-TO-ORDER PRODUCTS

Because many TheBlouseStore products are made to order and may be prepared specifically according to the customer's selected options or approved customization requests, such products are generally not eligible for return or exchange for reasons of change of mind, preference, fit preference or colour-shade perception.

However, this restriction does not affect claims relating to products that are defective, materially damaged, incorrectly supplied, or otherwise not as ordered, subject to verification and applicable law.

RETURN APPROVAL

All return and exchange requests are subject to verification.

Once we receive the claim, we may request additional photographs, videos or information.

Where a return is approved, we will provide instructions for returning the product.

The customer should not send products to an address unless instructed by TheBlouseStore.

REFUNDS

Where a refund is approved, the refund will be processed only after the returned product has been received and inspected, unless otherwise required by applicable law.

The refund amount will be determined based on the approved resolution and applicable law.

Refunds will ordinarily be processed through the original payment method or another appropriate electronic method.

The time taken for the amount to reflect in the customer's bank account, card or payment account may depend on the payment gateway, bank or financial institution.

EXCHANGES

Where an exchange is approved, the replacement product will be dispatched after the returned product has been received and verified, subject to product availability.

If the replacement product is unavailable, we may offer an alternative resolution, including a refund where applicable.

SHIPPING COSTS FOR APPROVED RETURNS

Where the return or exchange is confirmed to be due to an error attributable to TheBlouseStore, such as an incorrect product, incorrect size/colour supplied or verified damage on delivery, we will provide an appropriate return/replacement solution in accordance with our policy and applicable law.

Where a return request is not attributable to an error or defect on our part, we may decline the request.

NO RETURN FOR COLOUR-SHADE DIFFERENCES

TheBlouseStore uses professional photography and makes reasonable efforts to represent product colours accurately.

However, actual colours may appear different on different screens and under different lighting conditions.

Therefore, returns or exchanges will not be accepted solely because the customer perceives the actual colour or shade to be different from the website image, provided that the colour supplied corresponds to the colour ordered.